Action Fields Leadership Policy Finance Partnership Education Human Resources Management Systems Monitoring and Evaluation Planning Implementation Situational Analysis

HR Management Systems

Areas of Intervention

  • Personnel systems: workforce planning (including staffing norms), recruitment, hiring and deployment
  • Work environment and conditions: employee relations, workplace safety, gender equity, job satisfaction and career development
  • HR information system integration of data sources to ensure timely availability of accurate data required for planning, training, appraising and supporting the workforce
  • Performance management: performance appraisal, supervision and productivity.


  • HRM units in place and strategically located at national and local levels
  • HR information system in place and used for HRH planning at all levels
  • Performance management system in place.

Tools and Guidelines

Analysis of Labour Turnover Tool.

Ensuring a Positive Practice Environment: Occupational Safety and Health for Health Worker Productivity. CapacityPlus, 2012

Everybody’s Business: Strengthening Health Systems to Improve Health Outcomes: WHO’s Framework for Action. World Health Organization, 2007.

Exploring Contraceptive Use Differentials in Sub-Saharan Africa through a Health Workforce Lens. CapacityPlus, 2013

FHI360 Health System Rapid Diagnostic Tool: “How to Guide” to diagnose the performance of a health system. 2011

Foundations of Gender Equality in the Health Workforce. CapacityPlus, 2012

Governance Approaches to Reducing Absenteeism. CapacityPlus, 2012

Handbook for Measurement and Monitoring: Indicators of the Regional Goals for Human Resources for Health Pan American Health Organization / World Health Organization, 2010

Health Managers Toolkit. MSH

HRH Global Resource Center eLearning Platform. CapacityPlus, 2011

HRH Global Resource Center. The Capacity Project/CapacityPlus, 2008

HRIS Strengthening Implementation Toolkit. CapacityPlus, 2011

Human Resource Management (HRM) Assessment Instrument for NGOs and Public Sector Health Organizations. Management Sciences for Health, 2006.

Human Resource Management (HRM) Assessment Tool for HIV/AIDS Environments. Management Sciences for Health (MSH), 2006.

Human Resources for Health: A Gender Analysis. Asha George, 2007.

Human Resources Management Assessment Approach. CapacityPlus, 2013

iHRIS Suite. Capacity/CapacityPlus, 2008

Integrating Family Planning and HIV/AIDS Services: Health Workforce Considerations. CapacityPlus, 2012

Management and Organizational Sustainability Tool (MOST). MSH, 2010

Monitoring the Building Blocks of Health Systems: A Handbook of Indicators and Their Measurement Strategies. World Health Organization, 2010.

Monitoring the Health Workforce: Measurement Issues and Tools. World Health Organization, 2008.

Population Growth and the Global Health Workforce Crisis. CapacityPlus, 2011

Rapid Retention Survey Toolkit: Designing Evidence-Based Incentives for Health Workers. CapacityPlus, 2012

Recruitment and Hiring. Management Sciences for Health (MSH), n.d.

Service Targets Staff Projection Tool: User Guide. 2011

Strengthening the Health Worker Pipeline through Gender-Transformative Strategies. CapacityPlus, 2012

Task Shifting: Rational Redistribution of Tasks Among Health Workforce Teams, Global Recommendations and Guidelines. World Health Organization, 2008.

West Africa’s Regional Approach to Strengthening Health Workforce Information. CapacityPlus, 2012

Workload Indicators of Staffing Need (WISN). WHO, 2010


A Model Linking Clinical Workforce Skill Mix Planning to Health and Health Care Dynamics. April 2010

Access to Non-pecuniary Benefits: Does Gender Matter? Evidence from Six Low- and Middle-income Countries. 2011

An Overview of Human Resources for Health (HRH) Projection Models. The Capacity Project, 2008.

Attracting and Retaining Nurse Tutors in Malawi. The Capacity Project, 2006

Building the Bridge from Human Resources Data to Effective Decisions: Ten Pillars of Successful Data-Driven Decision-Making. The Capacity Project, 2008.

Data Quality Considerations in Human Resources Information Systems (HRIS) Strengthening. The Capacity Project, 2008.

Global Experience of Community Health Workers for Delivery of Health Related Millennium Development Goals: A Systematic Review, Country Case Studies, and Recommendations for Integration into National Health Systems. 2010

Governance and Human Resources for Health. 2011

Health Workforce Skill Mix and Task Shifting in Low Income Countries: A Review of Recent Evidence. January 2011

Human Resources for Maternal, Newborn and Child Health: From Measurement and Planning to Performance for Improved Health Outcomes. June 2011

Human Resources Management (HRM) in the Health Sector. The Capacity Project, 2006.

Incorporating Lay Human Resources to Increase Accessibility to Antiretroviral Therapy: A Home-Based Approach in Uganda. The Capacity Project, 2006.

Increasing Access to Health Workers in Remote and Rural Areas through Improved Retention. 2010

Information Systems on Human Resources for Health: A Global Review. 2012

Reducing Geographical Imbalances of Health Workers in Sub-Saharan Africa, World Bank. 2011

Strategy for the Rapid Start-up of the HIV/AIDS Program in Namibia: Outsourcing the Recruitment and Management of Human Resources for Health. The Capacity Project, 2006.

Using Staffing Ratios for Workforce Planning: Evidence on Nine Allied Health Professions. 2012

Validating a Work Group Climate Assessment Tool for Improving the Performance of Public Health Organizations. Human Resources for Health, 2005.

Workforce Planning for the Health Sector. The Capacity Project, 2006.