Action Plans

Country Group:Swaziland

Agenda Item:Performance Management System

Expected Result:Improved Service Delivery

Key Steps Date Completed By Resources/Support
1. Revise service schemes    
2. Orient supervisors to schemes   Funds
3. Put service schemes in place   Old Documents
4. Revise job descriptions One year  
5. Revise management tools (e.g., performance standards, appraisals, supervisory tools)   Consultant

How We Will Introduce This in Our Country:

  • The Under Secretary and the team will give a report to the Principal Secretary.
  • The senior staff will be asked to a meeting where we will discuss how to improve service delivery.